Privacy & Cookie Policy
Privacy Statement - Laredo Utility App
Effective Date: September 17, 2025

Last Review Date: September 17, 2025

Introduction
This Privacy Policy applies to the Laredo Utility App ("Application"), along with services provided by AdComp Systems, Inc.
AdComp Systems, Inc. is a government technology company that partners with local governments to manage and optimize services and payments through customizable solutions. With over 30 years of experience delivering solutions across web, mobile applications, kiosks, IVR, and POS systems, the company supports services such as courts, permits, taxes, and utilities.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Laredo Utility App.

How We Collect and Use Your Personal Information
AdComp Systems, Inc. collects personal information about users of the Laredo Utility App through its partners. This information generally includes:

• Name
• Email Address
• Phone Number
• Non-Sensitive Account Data (NSAD)

This information is used to provide and improve services offered through the Application. We do not sell personal information and only share it with third parties that assist in delivering our services.
In some cases, we may receive additional information from third-party sources, such as publicly available platforms (e.g., LinkedIn), which may include professional or industry-related details.

Automatic Data Collection
Like most websites and mobile applications, including the Laredo Utility App, certain information is collected automatically and stored in log files. This may include:

• IP address
• Device type and operating system
• Browser type
• General geographic location
• Usage data and activity within the app

This information helps us improve performance, troubleshoot issues, and enhance user experience.

Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality and user experience. These technologies help us:

• Remember user preferences
• Analyze traffic and usage
• Deliver relevant content
• Improve overall performance

Types of Cookies We Use

• Essential Cookies - Required for functionality
• Performance Cookies - Help analyze usage
• Marketing Cookies - Support advertising and campaign measurement

Sharing Information with Third Parties
Personal information is stored securely in databases hosted by trusted third-party providers located in the United States. These providers do not use your data for any purpose other than storage and service delivery.
We may share information only in the following situations:

• With service providers assisting in operations
• To comply with legal obligations (e.g., court orders, subpoenas)
• To protect rights, property, or safety
• To resolve disputes or enforce agreements
• During emergencies or unforeseen events

We may also share aggregated, non-identifiable data for analytics or business purposes.

Third-Party Sub-Processors

• Amazon Web Services (AWS)
• Bandwidth
• GitHub
• Google Workspace
• Twilio

Data Storage and Retention
Your data is stored on secure servers managed by AdComp Systems, Inc. and its cloud service providers in the United States. We retain data:

• For the duration of the service relationship
• For operational, legal, and archival purposes

Data may be deleted upon verified request by the user. For such requests, contact:
📧 security@adcompsystems.com

Children's Privacy
The Laredo Utility App is not intended for children, and we do not knowingly collect personal information from children.

Responsible Disclosure Policy
We prioritize data security and welcome responsible reporting of vulnerabilities.
If you identify a security issue, please contact:

📧 security@adcompsystems.com
We request that you:

• Allow reasonable time for resolution
• Avoid disrupting services or accessing unauthorized data
• Act in good faith

Prohibited Activities

• Distributed Denial of Service (DDoS) attacks
• Spamming
• Social engineering or phishing
• Physical attacks on infrastructure

Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available at:

https://adcompsystems.com/privacy-policy/
Continued use of the Application indicates acceptance of updates.

Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
📧 support@adcompsystems.com